Clone of RTT Coach Terms & Conditions: Public

RTC SERVICE CLIENT TERMS AND CONDITIONS 

[last updated July 2021] 

PARTIES 

1. More than Enough Limited ordinarily known as “the Company” or “the Company Group” or “we” 

2. You, as the Client engaged with the RTC service, and referred to in these terms as “you, your” or “the Client” 

DEFINITIONS

TERMS

By engaging with RTC for a discovery call, initial consultation, RTC session or any other such service provided within the scope of the RTC Service, YOU ACKNOWLEDGE AND AGREE TO THE FOLLOWING TERMS AND CONDITIONS.

Please read the following important terms and conditions before you proceed with registering and purchasing the Service of the RTC program from us and check that they contain everything you want and nothing that you are not willing to agree to.

Summary of some of your key rights:

1. Introduction

1. If you buy services from us you agree to be legally bound by this contract.

2. When buying any services you also agree to be legally bound by:

1. extra terms which may add to, or replace some of, this contract. This may happen for security, legal, and/or regulatory reasons. We will contact you via email to let you know if we intend to do this. If you do not agree to these extra terms you can end this contract by contacting us within 5 business days after we have notified you of the changes. 

2. specific terms which apply to certain services. If you want to see these specific terms, please speak with our representative who will tell you when specific terms apply.

All of the above documents form part of this contract as though set out in full here.

• If you don’t understand any of this contract and want to talk to us about it, please speak with our representative or contact us by:

• email therapyservices@marisapeer.com, our offices are open 9:00am - 6:00pm (UK time), Monday - Friday 

Do you need extra help?

If you would like this contract in another format (for example large print) please contact us using therapyservices@marisapeer.com.

2. RTC service overview 

2.1. The RTC Team has taken reasonable steps to verify the identity of the Coach in the normal course of events and will use reasonable efforts to verify certain background information about a Coach.  

2.2.We will do our utmost to match you with a Coach as quickly as possible. It should be understood, however, that we do not have control over Coaches' availability and therefore it may not be possible to arrange a session immediately based on your availability. 

2.3.The RTC program operates by partnering you with a Coach who specializes RTC - Rapid Transformational Coaching.  

Information we give you

By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that we must give you certain key information before a legally binding contract between you and us is made (see the summary box below). We will give you this information in a clear and understandable way. Some of this information is also set out in this contract, such as information on our complaint handling policy (see clause 10 - Complaints).

Information we will give you

The key information we give you by law forms part of this contract (as though it is set out in full here).

If we have to change any key information once a legally binding contract between you and us is made, this will be pursuant to clause 1.2.1. 

3. Ordering services from us

1. Below, we set out how a legally binding contract between you and us is made.

2. When you decide to place an order for providing you with the RTC Services with us, this is when you offer to buy such services from us.

3. When you place your booking with our RTC Team, they will acknowledge via email. 

4. We will only accept your order when our representative confirms this to you by email. At this point:

1. a legally binding contract will be in place between you and us, and

2. we will start to carry out the RTC Services in the way you and we have agreed.

5. We may contact you to say that we do not accept your booking. If we do this, we will try to tell you promptly why we do not accept your booking. This is typically for the following reasons:

1.  we cannot carry out the services (this may be because, for example, the Coach is not available and another Coach cannot be obtained);

2.  we cannot authorize your payment;

3.  you are not allowed to buy the Services from us;

4.  we are not allowed to sell the Services to you;

5.  there has been a mistake in the pricing or description of the Services.

6. If you are under the age of 18 you may not buy any services from us. 

4. Commitment & Expectations

4.1. You acknowledge that RTC requires commitment and motivation to gain the best results, which involves undertaking tasks given to you by the Coach both during and after the Sessions.  Individuals typically get great results from RTC Therapy although we do not guarantee the results are the same for everyone. You work with your Coach collaboratively to determine what you want to get out of the sessions.

4.2. You agree to attend sessions as arranged and on time. 

4.3. Disrespectful or anti-sociable behavior will not be tolerated and this includes being under the influence of alcohol or drugs (except those prescribed by your General Practitioner or any Doctor you are under the care of).

4.4.  The RTC Team reserves the right to take any necessary action to address this type of behavior, which includes but is not limited to canceling your session and/or refusing future sessions, removing you from social media groups, or prohibiting you from attending any future events held by the Company. 

4.5. Sessions canceled as a result of this behavior, will result in any payment for a session being forfeited in full. 

5. Sessions and Fees

Payment

1. The cost of the Service is $1950.00 (USD) (usually $2450.00 USD) and includes the following:

1. 6-hour RTC sessions with a Coach (online) delivered up to 90 days, from the date of purchase. Important note: if opted, RTT sessions will require 2 hours.

2. Email support with your coach and therapy services over 90 days, from the date of purchase.

5.2. Invoices and financial processes such as dealing with payments received and refunds etc. are dealt with by the Company’s US partnering company which is I Am Enough LLC (company registration number E0494152017-6 and the registered office is 848 N Rainbow Blvd, #3358, Las Vegas, NV 89107). Any matters relating to payment and refunds should be notified to the Company. 

5.3. Any additional sessions are at the same rate specified in 5.1 unless otherwise agreed upon with the RTC team. 

5.4.The price of the Services excludes any VAT if applicable. 

5.5.Payment of the Service can be paid in full or paid in three installments of $695. If the installment option is selected, this constitutes a payment plan and not a subscription. In doing so, you agree to be held liable for all three installments. 

5.6.If you are running late or anticipate running late for your session, please endeavor to contact the RTC Team as well as your Coach, as your coach may be in session with other Clients and cannot always be available to answer calls and or emails.

5.7.Whilst every effort will be made to accommodate lost time, this is not always possible and therefore please understand that the session may have to finish at the originally scheduled finish time. We advise that you attend an in-person session 15 mins prior to the booking time to avoid disappointment. 

5.8.You acknowledge that while the Company takes all reasonable precautions, due to the nature of electronic communications, the security of a remote interaction cannot be guaranteed if sessions are conducted online.

5.9.Unless prior agreement is made, it is expected that there will not be any contact with your Coach outside of sessions.  If contact is required, it is requested to be made by email to therapyservices@marisapeer.com  

6. Cancellation & Refund Policy

Cancellations & Rescheduling

1. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to a cooling-off period which means you can cancel this contract within 14 days beginning from the day you agree to these terms. 

1.  By accepting these terms you request RTC to begin the performance of services within the cooling-off period.

2.  Any cancellations in the cooling-off period shall therefore be subject to charges in comparison with the full coverage of the contract for services undertaken prior to the cancellation. Please refer to ‘Table 1’ below for details of these charges. 

3.  Your right to cancel this agreement ceases once the session has taken place. 

2. Cancellations outside of the cooling-off period are also subject to the same charges. Please refer to ‘Table 1’ again below for details of these charges. 

3. To exercise the right to cancel, you must email therapyservices@marisapeer.com to advise them of your decision and include ‘CANCELLATION’ in the subject of the email.  Email cancellations sent to other email addresses will not be valid. 

4. We will make the reimbursement without undue delay, and not later than 28 days after the day on which we are informed about your decision to cancel this contract.

5. We will make the reimbursement using the same means of payment as you used for the initial transaction unless it is expressly agreed by both parties otherwise; in any event, you will not incur any fees as a result of the reimbursement.

Cancellation fees – Table 1 - 

6.6.Rescheduling will be accommodated where possible, however, we reserve the right to charge 100% of the session fee if a request for rescheduling is within 72 hours of the original session.

6.7.If an emergency requires either the Coach or RTC Team to cancel your session, as much notice as possible will be given to you and we will aim to reschedule your session within 24 hours (subject to availability) of notification.  

Refunds

6.8. You will only be entitled to a refund after a session has taken place if it is proven that:

6.8.1 The Coach was negligent or unprofessional in delivering the session and or service; or

6.8.2 RTC was not delivered in the session.

6.9. Requests for a refund must be made within 24 hours of your first session.

6.9.1.This must be in writing to therapyservices@marisapeer.com with ‘REFUND’ in the subject line of the email.

6.9.2. RTC reserves the right to automatically refuse a refund outside of this time. 

6.10. The RTC Team will have 10 working days to investigate the complaint after which a decision will be made about the refund.

6.11. Should your request be successful, the RTC Team will calculate and notify you of the refund amount you will receive and their decision is full and final. 

6.12.Any refund will be made within 28 days if your request is successful.

7. Contacting You

7.1. It will be necessary for the Coach or the RTC Team to contact you, this will be done using the contact details you provided on your form. It is your responsibility to notify us of any changes to your details. 

8. Confidentiality

1. Any information that is collected from you as a potential client or client, including contact details, is held in the strictest of confidence and will never be shared with external parties without your express permission with the following exceptions:

1.  Self-Harm: Your Coach may need to contact your Medical Practitioner if it appears that you are suicidal or intend to carry out serious self-harm.

2.  Abuse/Injury to a Minor: Your Coach is legally required to report any abuse towards a minor to the appropriate authorities should you divulge any such information.

3. Abuse/Injury to a Vulnerable Adult: Your Coach is legally required to report any abuse towards a vulnerable adult to the appropriate authority should you divulge any such information.

2. Case histories are sometimes discussed with peer-support groups and supervisors. Please note that this is done anonymously and no personal details are ever shared. If you object to this please let us know in writing to therapyservices@marisapeer.com

9. Limit on our responsibility to you

1. Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any:

2. losses that:

9.2.1. were not foreseeable to you and us when the contract was formed;

9.2.2. were not caused by any breach on our part;

9.2.3. were business losses; and

9.2.4. were losses to non-consumers.

10. Complaints

1. Any complaints with regards to the RTC service should be emailed to therapyservices@marisapeer.com with ‘COMPLAINT’ in the subject line. 

2. A full account of the complaint will be recorded and we will send you written acknowledgment of your complaint within 5 working days of receiving it.

3. Complaint handling will usually involve passing your complaint to our RTC Team Manager, who will handle the complaint through to completion. 

4. We will aim to fully investigate your complaint and respond to it within 28 working days.

5. You acknowledge that any legal or medical claims arising out of a session must be directed to the Coach and not the RTC Team. 

11. Nature of the services

1. The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’), for example:

1. the Services are carried out with reasonable care and skill by the Coach;

2. you must pay a reasonable price for the Services, and no more if you and we haven’t fixed a price for the Services; and

3. we must carry out the Services within a reasonable time if you and we haven’t fixed a time for the services to be carried out.

12. Faulty services

1. Your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’) are set out at the top of this contract. They are a summary of some of your key rights. For more detailed information on your rights and what you should expect from us, please:

1. contact us via therapyservices@marisapeer.com; or

2. visit the Citizens Advice www.citizensadvice.org.uk or call 03454 04 05 06.

2. Nothing in this contract affects your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’). You may also have other rights in law.

13. Disclaimer

1. Each client is an individual and therefore the number of sessions and results will always vary. 

2. The information contained on this website is for information only and it should not be considered as medical advice.

3. By browsing our website www.marisapeer.com, www.rapidtransformationaltherapy.com,  www.RTT.com, or any of our related websites, you agree to comply with and be bound by the Website Usage Terms & Conditions which are in Section B of the Privacy & Data Protection Policy. 

14.        End of the contract

14.1. If this contract is ended it will not affect our right to receive any money which you owe to us under this contract.

15.        Privacy & Data Policy 

1. Your privacy is of the utmost importance to RTC – please see our Privacy & Data Protection Policy on our website and the privacy notice at the end of this document.  Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities if you have a query or complaint about the use of your personal information.

2. Our Privacy & Data Policy (which includes our Cookies Policy) which you can access here: https://www.iubenda.com/privacy-policy/30296905. Please also see the privacy notice at the end of this agreement. 

16.      Third party rights

16.1.No one other than a party to this contract has any right to enforce any term of this contract.

Privacy Notice for Clients 

More Than Enough Limited are committed to respecting and protecting the privacy of Clients and we act as Data Controllers in respect of your personal information. This statement explains how we use and store this information. 

Information we may collect about you 

We need to gather various types of information about you for the purpose of the RTC service. This could include but is not limited to: 

• Who you are, including full name, email address, contact numbers, and location

• Personal characteristics such as gender and ethnic group

• Information about your reason for engaging in the RTC service

• Information on your medical background and history 

• Other relevant information disclosed by you to RTC 

Why do we need to collect and use personal data?We collect your personal data for the following purposes and services: advertising, analytics, contacting the user, displaying content from external platforms, handling payments, interaction with live chat platforms, remarketing and behavioral targeting, spam protection, tag management, traffic optimization, and distribution, user database management.

Under General Data Protection Regulation, we have identified the Lawful bases for processing personal information: 

• Contract: We will need to gather sufficient information in order to match you with a Coach based on your availability and area of concern. 

• Legal obligation: We need to fulfill our duties under regulatory and legislative requirements. 

• Consent: Individuals need to give their permission where special categories of information are collected. This includes information about your health and medical history. 

Will we share your information? 

We will need to share information with other financial services organizations and third party companies: 

• RTC Coaches: require your information for the purpose of being matched up with you and also conducting the sessions and your information will be stored for a period of 7 years as required by law.

• Insurers and outsourced Product Service Providers: require personal information in order to provide quotes and personalized illustrations for products that we may be recommended; 

• RTC suppliers - this will include but is not limited to, IT service and software providers, accountants, auditors, and Professional Indemnity Insurers. 

• Other departments in the Company: Other departments in our Company may access your data for various purposes, including our Finance team who are responsible for processing payments for the RTC service. This may also include our Company’s data analysis team who may use your information for the purpose of analytics as well as employees in our development team who may use your data to make improvements to the RTC program. 

We may also need to share personal information with other regulatory bodies such as tax authorities, The Pensions Regulator or organizations such as law enforcement agencies and fraud prevention agencies to prevent and detect financial crime and to make sure we are complying with all relevant laws and regulations.  

Ongoing record keeping 

We will maintain records and retain personal data in order to have a historical record of sessions as well as your feedback about the RTC service. We will take all reasonable steps to keep personal data up to date throughout this relationship. 

If this agreement ends, we will need to retain personal data for 7 years as required by law unless there are substantial reasons to retain the data for longer. 

How do we protect the personal information that we hold? 

Data security is key and we take all reasonable endeavors to ensure we have systems and processes in place to monitor our data, to prevent unauthorized access, and to keep it safe. Data is stored electronically in accordance with international standards around privacy and security. 

Wherever possible, sensitive personal data (special category data) will be password protected or encrypted when being transferred. 

Transferring your information outside of Europe 

General Data Protection Regulation imposes restrictions on the transfer of personal data outside the European Union, to third countries or international organizations. If we need to share your personal data with a recipient outside the European Union we will ensure we do so in compliance with European Data Protection Legislation, including where applicable, by ensuring that the transfer is necessary to perform a contract in place with you or a contract entered into in your interests, such as a reference request.

What can you do if you are unhappy with how your personal data is processed? 

Any queries regarding the above information should be emailed to GDPR@marisapeer.com 

You also have the right to lodge a complaint with the supervisory authority for data protection. In the UK this is:

Information Commissioner's Office 

Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF 

Telephone: 0303 123 1113 (Local Rate)